Our policies

CHANGES OR CANCELLATIONS: To change or cancel the reservation, it must be informed in writing by email and at least 48 hours in advance. In case of cancellation outside the time limit, this is less than the established 48 hours, a charge will be made for the equivalent of a single night's accommodation. Returns will be made directly by transfer to the checking or savings account of the person who made the reservation and sent the deposit. Returns requests must be made in writing, by email, which will be accompanied by a photocopy of the identity card of the person who made the reservation and / or deposit.

The Hotel Termales El Otoño guarantees compliance with law 1336 scene (commercial sexual exploitation of boys, girls) that expressly prohibits exploitation and sexual violence. Also in compliance with Law 17 of 1981 in art. No 1 in which it prohibits the trade of endangered species of wild fauna and flora. We also expressly comply with the regulations of the Ministry of Foreign Affairs decree number 4000 of 2004 11/30/2004 by which provisions are issued on the control of foreigners and other provisions on migration and law 1581 of 2012 or Habeas Data in compliance with statutory law 1581 of 2012 by which general provisions are issued for the protection of personal data.

The rates provided on the website are valid only on the day of their quotation, they may change without prior notice according to the conditions according to the season or externalities. The rooms are subject to availability until confirmed, it can only be confirmed and guaranteed by giving prior notice to the following email addresses info@termaleselotono.com. Sometimes it is necessary to verify availability directly with the provider before being able to confirm a service, we ask a maximum of 24 hours to send you the confirmation, it is important to mention that no charge is made to your card until this availability is assured. At the time of booking, you do not authorize in writing and / or verbally to use your credit card number or the chosen means to make your payment and expressly confirm that you know and accept our reservation, payment, disclaimer and cancellation policies. To make changes, you must contact the reservations department of the Hotel Termales El Autumn directly 57 (6) 874 0280 - Ext. 257, 125 or 232.

At the time of your reservation, we accept all credit / debit cards. You can also pay through a transfer or bank deposit which will be provided by our staff of advisors at the time of booking completion. For more information you can contact the telephone line +57 (6) 8740280 EXT 257, 125 or 232. To make effective the tourist services provided by the Hotel Termales El Autumn must be confirmed with 50%, 70% or 100% according to is the season to guarantee the effectiveness of the reservation according to the payment deadline stipulated in the reservation confirmation previously sent to your email. Bank consignments are only valid in documents issued by banks and only by this means can the validity of the reservation be guaranteed.