Our policies

This is an adhesion contract and contains the rights and obligations of both Hotel Termales El Otoño SCA and the Guest, taking into account the provisions of articles 1192 and following of the Commercial Code, the provisions of Law 300 of 1996 and other regulations that add to, complement, modify, repeal or replace it. Therefore, the parties adhere to its terms, which are set forth in the following clauses: Clause One - Object. By virtue of this, the company Hotel Termales El Otoño SCA, identified with Nit. No. 810.006.693 – 1 and legally represented by María Antonia Cetina Torres, of legal age and identified with CC No. 24.076.808 -- or whoever acts in her place - and who for the purposes of this document is called The Hotel, will provide accommodation to The Guest in the room and its accessories, in exchange for a price, for the number of days indicated on the Hotel Registration card. First paragraph. In the corresponding hotel registration card, The Hotel will complete the data of each Guest. Second paragraph. The lodging, under no circumstances, will be for a term exceeding thirty (30) consecutive days. Third paragraph. The Hotel may make room changes if The Guest accepts it and the accommodation is of equal or better conditions, or in the event of an unforeseeable and irresistible situation (force majeure and/or fortuitous event). Fourth paragraph. Check-in time begins at 3:00 p.m. on the day of arrival, and check-out time is until 11:00 a.m. on the day of departure. Early check-in or late check-out is subject to availability, and the Guest must pay an additional fee for said service. Paragraph Five. The total price of the reserved accommodation will be charged regardless of the Guest's actual stay at the Hotel. In this regard, partial use results in full payment of the full rate. Paragraph Six. The provision of the services covered herein and any complementary services will be subject to availability, schedules, shifts, and/or physical availability of the supplies, goods, facilities, or spaces required for these. Clause Two – Legal Nature. In accordance with Article 79 of Law 300 of 1996 or other regulations that add to, modify, or replace it, the lodging contract is a commercial, adhesive-type rental contract. Paragraph One. This contract is evidenced by the hotel registration card issued by the Hotel, and by the Guest's signature, the Guest accepts the stipulations set forth therein. Paragraph Two. The Hotel combats and rejects any form, method, or procedure that implies or leads to sexual and/or pornographic exploitation; and if it becomes aware of the mere intention to carry out such activities within the Hotel's facilities, it will inform the competent authorities. Paragraph Three. Charges for smoking in rooms (cigarettes, psychoactive substances, electronic cigarettes, or vapes). Consistent with environmental and health concerns, the rooms and, in general, all areas of the Hotel are smoke-free. Smoking in the room or in any other area of the Hotel not designated for such purpose constitutes a serious breach of contract and will therefore result in the termination of the contract, and the Guest may be removed from the Hotel if it has affected other guests, visitors, or users. If the Guest smokes in the room, he or she must acknowledge and assume (i) the cost incurred by the Hotel to deodorize and clean the room, which is estimated at half the current legal monthly minimum wage, and (ii) the value of two (02) nights at the rate corresponding to the guest's accommodation, since the cleaning and deodorization process means that the Hotel cannot use the room. If the Guest smokes in any area of the hotel not designated for such purpose, he or she must pay the cost incurred by the Hotel to deodorize and clean the area in which he or she smoked, which is equivalent to half the current legal monthly minimum wage. Fourth paragraph. The Hotel rejects any form of discrimination, distinction, exclusion, restriction, or preference based on gender, race, color, national or ethnic origin, religion, political opinion, or any other reason or condition that has the purpose or has the effect of impairing, restricting, or limiting the full enjoyment of fundamental rights and freedoms. Clause Three - Price. The price corresponds to the nightly rate that the Guest agrees to pay, which amounts to the amount indicated on the hotel registration card and corresponds to the reservation made. All of this will be described on the corresponding invoice, unless the reservation was made and paid for through a travel agency or any other intermediary, in which case the rate will be the one agreed upon directly with the agency, which may be confidential and not communicated to the Guest. Paragraph One. The Guest must also pay all charges for food, beverages, laundry, and, in general, for all additional services provided to the accommodation and not included in the offered rate. Paragraph Two. The Guest declares that they have been informed of the rates, fees, and, in general, the prices corresponding to the rooms and related services, per night; and that they accept them consciously and voluntarily. Paragraph Three. Failure to make the agreed payment will result in late payment interest being charged to the Guest at the maximum legal rate permitted by the Colombian Financial Superintendence. Paragraph Four. Express authorization for non-presential charges. The Hotel may make non-presential charges to guests who leave a credit card as a check-in guarantee, in cases where it is evident that the Guest left the Hotel without paying any invoice for any service provided or product sold, and/or in cases where the Guest left without checking out. Paragraph Five. The Guest accepts that the net amount shown on the invoice will be enforceable, without the need for any prior request. Paragraph Six. The Guest acknowledges that the accommodation rate must be prepaid, and additional charges must be guaranteed by credit card or deposit. If the guarantee is a credit card, the Guest authorizes the completion of the voucher and its presentation to the respective bank. Clause Four - Term. This contract will begin on the date of purchase; and will end on the date on which the Guest leaves with clear payment for all services provided and any obligations incurred. Clause Five - Safekeeping of Money, Valuables, and Motor Vehicles. Guests may deliver, upon receipt from the Hotel, money and valuables for safekeeping. For this purpose, delivery must be made to an official designated by the Hotel, and a record and/or certificate must be kept listing the money and/or valuables delivered. The Hotel shall be responsible for the safekeeping of the money and/or valuables. Paragraph One. Valuables such as jewelry, electronic devices (cell phones, computers, cameras, among others), money left in the room and/or service areas other than those provided by the Hotel for safekeeping, that is, by the designated guard or in the safes located in the rooms, will be at the sole risk of the Guest, and in this case, the Hotel assumes no responsibility in the event of loss, theft, or damage. Second Paragraph. The Hotel is not responsible in the event of loss, theft, damage, collisions, or traffic accidents caused, inside and/or outside, by motor vehicles and motorcycles parked in the parking lot provided by the Hotel for this purpose. Clause Six – Obligations of the Hotel. The Hotel's obligations are those stated below: 1. To provide the service offered and which constitutes the object of this Contract, under the conditions of quality and suitability offered and those legally enforceable. 2. To attend to, receive, process and respond to questions, complaints, claims and/or suggestions submitted by the Guest, in accordance with the Consumer Statute. 3. To not intervene in the legitimate use that the Guest makes of the room, except in the case of general daily cleaning and arrangement, or urgent and necessary repairs to guarantee the Guest's rights. 4. To issue the Guest the corresponding receipts for the provision of services and the receipt of money and/or other valid means of payment. 5. To treat the Guest's personal data confidentially. The terms and conditions for the processing of personal data can be consulted on the Hotel's website. 6. Inform the Guest that the sexual exploitation and abuse of minors in the country are punishable by criminal and administrative penalties, in accordance with current laws. 7. Any other obligations that may be applicable by operation of law. Clause Seven - Obligations of the Guest. The obligations of the Guest are those set forth below, without prejudice to any other obligations that may be required by the nature of the contract. 1. Identify yourself to check in at the Hotel with a suitable identity document, presenting your citizenship card - if you are Colombian - or passport and/or relevant document - if you are a foreigner. For minors, they must present a valid document and be accompanied by their legal representative or an adult authorized to act on their behalf. 2. Inform themselves about the characteristics of the services offered, as well as the terms indicated in the liability clause, which are an integral part of this contract. 3. Pay, in the agreed and timely manner, the value of the accommodation, additional services and corresponding taxes. 4. The Guest acknowledges and accepts that the invoice issued on the occasion of the provision of services offered by the Hotel constitutes executive merit and no prior communication is required for default. The Guest will provide a valid email address for sending the electronic invoice. 5. Maintain appropriate conduct, which does not threaten under any circumstances the life, dignity and integrity of other guests, neighbors and collaborators of the Hotel. This duty of conduct extends to the property found inside the Hotel and surrounding areas. In the event that the Guest causes any damage or harm to the Hotel's property, surrounding areas and/or third parties, they will be solely responsible for all damages caused, both material and moral. 6. Register all companions or guests at the Hotel reception and pay the corresponding fee or value for each of them. 7. Maintain the number of people authorized to enter the room. In the event that the Guest admits someone in addition to the previously reported companions, they must immediately notify the Hotel, with whom they will manage the additional price for the occupants, provided that the Hotel consents to it. The foregoing is without prejudice to the Hotel's right to terminate the contract for breach, immediately and without the return of any sum of money. The Guest may not hold parties or meetings in their room, and the use of external sound systems in the rooms and other areas of the Hotel is expressly prohibited. 8. The Guest acknowledges that the practice of sports, physical exercise, use of instruments or tools and, in general, any activity that involves risk or may be considered dangerous, will be his or her decision, under his or her exclusive responsibility and implies that the Guest has the skills and knowledge that allows him or her to assume said risks, exonerating the Hotel and its officials or employees of any responsibility in the event that he or she suffers any damage or injury. 9. Use the fixtures, equipment and, in general, all accessories available at the Hotel in an appropriate manner, keeping them in the condition in which they are found. The Guest must return the room in the same condition in which it was delivered, and will be responsible for any damages and breakdowns suffered by the Hotel's property and which are generated due to the negligence of the Guest and his or her lack of care towards them. The Guest will pay the value of the goods that he or she has damaged in whole or in part, and no type of crossing of accounts will be made. In such case, by signing this document, the Guest expressly and irrevocably authorizes the Hotel to charge the respective costs or expenses to their credit card. 10. Allow the Hotel the right to inspect and/or monitor the room. This right will be exercised reasonably and includes the right to enter or search the room when, in the judgment of the Hotel, it is necessary. 11. The Guest will be solely and exclusively responsible for paying any fines that may be imposed by administrative authorities when rules of coexistence, the Police Code, among others, are violated. Therefore, the Hotel assumes no responsibility and is completely exonerated in these circumstances. 12. Allow the Hotel's employees access for routine tasks and room cleaning. 13. Do not carry out any work or repairs on the Hotel's facilities, as these are the exclusive responsibility of the Hotel. If the Guest notices any deterioration or damage, they must inform the Hotel immediately so that the latter can intervene as quickly as possible. The Guest is prohibited from carrying out repairs directly or contracting out such repairs to third parties, under penalty of being liable for any resulting damages. Under no circumstances will the Hotel reimburse repairs carried out by the Guest. 14. This Agreement is not assignable by the Guest. 15. It is the Guest's responsibility to inform themselves about the environmental conditions of the location where the Hotel is located, and therefore must take all necessary measures to protect their health and well-being, and that of their dependents. 16. Child sex tourism and the practice of activities within the Hotel that are directly or indirectly related to such crime are prohibited. 17.The Guest shall refrain from smoking in the facilities and/or consuming any type of psychoactive, hallucinogenic, narcotic and/or stimulating substances in the Hotel, whether in common areas or in their room. In the event of contempt, the Guest authorizes the Hotel to apply a fine as a penalty. Should the Guest persist in such conduct, the Guest shall be responsible for paying the invoice amount and the accommodation contract shall be terminated. Clause Eight – Termination of Contract. The accommodation contract will terminate in the following events: 1. By expiration of the agreed term 2. By mutual agreement between the parties 3. The Contract may be terminated early due to non-compliance by the Guest with any of its obligations such as payment for services provided, any other obligations stipulated herein, and any obligations contemplated by law 4. Due to the consumption of psychoactive, hallucinogenic, narcotic, and/or stimulating substances within the Hotel's facilities 5. Due to conduct displayed by the Guest that threatens the life, safety, or integrity of itself or third parties, and that causes potential damage or harm to persons and property of the Hotel and/or third parties. First paragraph. In all events in which the termination of the contract occurs due to non-compliance by the Guest, the Hotel may demand full payment for the services provided and will not return any money previously paid for accommodation or any other concept. Second paragraph. Upon termination of the Contract, the Hotel may freely dispose of the room. Paragraph Three. Termination of the Contract does not exonerate or release the Guest from payment of any outstanding balances. Clause Nine – Effects of Termination. Upon termination of the Contract, the Hotel may freely dispose of the room; and, regardless of the cause, the Hotel is authorized to enter the room, prepare and sign an inventory of the Guest's belongings and luggage, and remove them from the room to place them in a secure and appropriate safekeeping, without liability on the part of the Hotel and at the Guest's expense and risk. Paragraph One. If the Guest does not pay the account or part of it, the Hotel may dispose of and sell the Guest's and their companions' belongings, objects, and luggage under the terms of Article 1199 of the Commercial Code and other regulations that may add to, replace, modify, or repeal it, to cover outstanding obligations with the proceeds. Any surplus, if any, will be made available to the Guest. In the event of a deficit, the Hotel may initiate appropriate actions to obtain full payment of the outstanding amount. Clause Ten – Purpose and Use of the Property. The Hotel rents the room exclusively for tourist accommodation, and the use of the property for any other purpose is prohibited. Additionally, the use of the room for activities related to drug trafficking, money laundering, illicit businesses, or other illegal activities is prohibited. Paragraph One. The Guest understands and accepts the commercial and security policies established by the Hotel for the admission of visitors and guests. The Guest understands and accepts that the admission of additional persons or guests will generate and result in the charging of accommodation fees for said persons not included in the reservation. Paragraph Two. The Hotel reserves the right to admit additional guests or companions at its sole discretion. Paragraph Three. The relationship with the minor(s) must be proven by any suitable means of proof when they use the same room assigned to the Guest. All minors must stay in the company of their parents and carry their respective identification documents. If they are not accompanied by their parents, this may be done by the adult responsible for the minor, duly authorized by one of their parents. The authorization must be in writing, signed and notarized by one of the parents, indicating whose care the minor(s) are under. Paragraph Four. Guests may not bring people for sexual tourism into their rooms, and anyone who does so will incur the administrative and criminal sanctions established by law. Paragraph Five. Guests and their companions may not consume psychoactive, hallucinogenic, narcotic, and/or intoxicating substances within the Hotel facilities. Clause Eleven - Divisibility of Clauses. Should any of the clauses contained in this contract be declared ineffective or invalid, it shall be excluded from the contract without affecting the other clauses. Therefore, the contract shall be enforced under the same terms except for the clause declared as such. Clause Twelfth – Declaration of Contractual and Extracontractual Civil Liability “User Commitment Letter”. 1. Voluntary Participation. The undersigned user (Guest) of the Hotel declare that by signing the Hotel check-in form I have received, read, understood and accepted the regulations, procedures and information on the conditions of use of the facilities, services, products, amenities, annexes and other equipment of the Hotel. 2. Risk of the activity. I know, assume and accept all risks associated with the use of the Hotel's services or equipment, but not limited to falls, accidents, illnesses or even injuries or deaths, generated - among other reasons - by my medical or clinical history, by contact with other users, dehydration, the consequences of the weather, such as temperature and/or humidity, vehicular traffic and, in general, all risks that I declare are known and valued by me, because the activities will be under my exclusive control and execution as a responsible user. 3. Physical condition and capacity. I am in perfect physical, mental, and health condition, and I do not suffer from any illness, injury, and/or disability and/or condition that would prevent me from using the Hotel's services. I am fully aware that if, on the date of use of the Hotel's services (hot springs, spa, sauna, Turkish bath, swimming pool), I present any of the following conditions, I will not be able to use them: pregnancy, intoxication, under the influence of psychoactive substances, heart disease, respiratory, muscular, or bone diseases, use of crutches, casts, and/or prostheses, and any other conditions that would prevent me from using the equipment. 4. Prudence and Responsibility. I undertake to adopt the measures advised by prudence to avoid harm to myself or others to persons and property arising from my use of the Hotel's services. 5. Knowledge, Acceptance, and Indemnity. Having read this declaration, being aware of these facts and considering that I accept them by using the Hotel's services; Acting on my own behalf and/or on behalf of and/or representing my minor children and/or minors in my care, I release and hold harmless the Hotel and waive any and all administrative and/or judicial actions, exonerating the Hotel, its owners, administrators, operators, employees, and other natural or legal persons linked to it, its representatives, and successors from any and all claims and/or liabilities of any kind arising from the use of the Hotel's services or those of my dependents. 6. Custody and Care. The equipment will remain the Guest's responsibility during the loan period, and the Guest undertakes to care for and supervise it for the entire duration of said loan. The Guest declares that he or she has received the equipment in perfect working order, with all components, parts, and accessories. The Guest is expressly prohibited from lending, renting, or transferring the equipment to third parties. 7. Absence of Liability of the Hotel. The Guest must comply with the minimum and mandatory individual safety standards, noting: 7.1. The Hotel is not responsible for accidents, falls, blows, injuries or deaths occurring during the use of the equipment and/or services or for subsequent events as a result of acrobatics, adventures and activities that the Guest irresponsibly carries out, given that the use of the equipment and/or services requires a certain level of care and physical demands, therefore, the Hotel is not responsible for any eventuality since the information on the rules of use of the Equipment and/or services within the Hotel were previously communicated, known and accepted by the Guest. 7.2. The Hotel is not responsible for medication expenses, medical, hospital, or surgical fees, medical and/or occupational disabilities, nor for compensation and damages due to accidents, falls, blows, or injuries suffered by the Guest due to the use of equipment and/or services and subsequent to this, as well as in the event of the Guest's death. The Hotel is not responsible for funeral expenses, transfers, or any other expenses. 7.3. The Hotel is not responsible for the objects, belongings, and/or belongings of users in the Hotel facilities, nor for the luggage and other belongings of the Guest, which must be under the strict care and constant surveillance of each Guest. Clause Eleven. In accordance with the provisions of Law 17 of 1981 and other regulations that add to, replace, repeal, or modify it, all forms of commercialization and trafficking of flora and fauna, as well as the illicit trafficking of goods, are combated. The Hotel promotes compliance with Resolution 572 of 2005 and other regulations that add to, replace, repeal, or modify it regarding the conservation of flora and fauna, as well as the conservation of cultural heritage and assets of cultural interest, and contributes to and promotes compliance with Law 397 of 1997 and other regulations that add to, replace, repeal, or modify it. Clause Thirteen - Commitment to the Environment. 1. The Guest must ensure compliance with current environmental provisions and the conservation of natural resources, avoiding any activity of their own and/or those of persons under their care that causes environmental damage. For its part, the Hotel must effectively promote the conservation of natural areas, which implies the preservation of biodiversity, in a manner that contributes to their sustainability and ecological integrity. 2. The parties must promote respect for natural resources and human communities, not only in the area visited, but also in any other natural space. 3. The parties must protect the fauna and flora. The Guest understands that the extraction or damage of wild plants or animals inside or outside the Hotel, the commercialization and/or damage of plants or animals, the introduction of fauna and flora species, and feeding animals are prohibited. 4. The Guest must use products that do not contain environmental contraindications and limit the use of disposable, non-recyclable, or non-biodegradable products as much as possible. 5. The Guest must respect the landscape elements of the hotel and its surroundings. 6. The Guest must deposit all types of waste only in the places expressly provided for that purpose. 7. The Guest must enjoy ecotourism activities in the infrastructure and spaces provided for that purpose. 8. The parties must protect the water resource within the Hotel facilities, as well as those surrounding it, to the maximum extent possible. 9. The Guest must hold the Hotel harmless and indemnify it against any expenses, fees, interest payments, fines or other judicial or administrative sanctions in connection with the investigation or defense in a litigation or other legal, judicial or administrative procedure initiated against the Hotel, arising from acts or omissions by the Guest or persons under their charge, related to any type of damage caused to the environment. The Guest will be fully responsible for any and all damages, deterioration, losses and damages caused to natural resources and the environment. Clause Fourteen - Prohibitions. The following behaviors are prohibited, among others, but not exclusively: 9.1. Smoking in rooms or areas of the Hotel not intended for it 9.2. The use of drones on premises owned by the Hotel 9.3. The dumping, introduction, distribution, use or abandonment of toxic or polluting substances that may disrupt or damage ecosystems 9.4. Cutting down, undermining, thinning 9.5. Making any kind of burning/fire in the Hotel or its surroundings 9.6. Carrying out excavations and logging of any kind 9.7. Causing damage to the constitutive values of the area 9.8. Dumping or depositing garbage, waste or residue in places not authorized for it or incinerating them. 9.9. Producing noise in proportions that affect the natural environment, that is, using private or privately owned sound systems in common areas and internally in rooms that alter the calm of the common and private facilities of the Hotel. 9.10. The possession, consumption, and/or trafficking of narcotics and psychoactive substances on the Hotel's premises. If such a situation is verified by the Guest and/or their companions, the Hotel may terminate the contract and apply the applicable charges; the Guest and any other persons with them must immediately leave the premises. Clause Fifteen - Declaration of Source of Funds. In accordance with the Law, as well as applicable international standards, I hereby make the following declarations regarding the source and origin of funds and legal activities: (i) I declare that my assets and resources come from legal activities, in accordance with the legal system; (ii) That I will not allow third parties to make deposits into my and/or our accounts with funds from illegal activities contemplated in the Penal Code or any other rule that adds to, modifies, repeals or replaces it, nor will I carry out transactions intended for such activities or in favor of persons related to them; (iii) That all the activities and income I receive come from lawful activities; (iv) That I am not on any international reporting list or blocked for drug trafficking activities, terrorist financing, corruption, money laundering or national and transnational crimes for any of the above aspects; (v) That no process is being carried out against me in national or supranational instances for any of the above aspects; (vi) I authorize the termination of any agreement, benefit, subsidy, business or contract entered into at The Hotel or any of its chapters in the event of a violation of any of the sections contained in this document, exempting the entity from any liability arising from any erroneous, false or inaccurate information that I may have provided in this document, or from any violation thereof. Clause Sixteen – Authorization for the use of data and information. By signing this document, the Guest expressly authorizes the company Hotel Termales El Otoño SCA to collect and use the information and personal data provided by the Guest and by the persons under his/her charge, in the accommodation registration card such as name, address, identification, nationality, date of birth, email address, telephone number, personal preferences and interests, work or activity, in accordance with the secure information treatment policies established by the Hotel itself, and by current laws, for the purpose of carrying out loyalty activities and contacting the owner of the information to send him/her service surveys after each stay that allow the rating of the service provided, and to communicate invitations, offers, promotions, service portfolio or general information that is aimed at continuing to use the Hotel and offering the corresponding services. The Guest authorizes that the information be transferred, transmitted, shared and provided to the company Termales El Otoño SCA, exclusively for the purposes described previously. YES ( ) NO ( ) First paragraph. The Guest, as the data subject, shall enjoy all the rights provided for by law on this matter and, specifically, those described in Article 8 of Law 1581 of 2012 and other regulations that modify, add to, repeal, or replace it. In particular, the Guest shall have the right at all times to know, access, update, and rectify their personal data, revoke any authorization granted, or request the deletion of information when appropriate. The data processing policies can be consulted on the website of Termales el Otoño | Hotel with hot springs in Manizales (termaleselotono.com) or at the hotel reception. The company Hotel Termales El Otoño SCA, as the data controller, can be contacted at 57 (606) 874 0280 or at the email address info@termaleselotono.com. The Guest agrees to all the contractual stipulations of the accommodation contract and that are listed on the website Termales el Otoño | Hotel with hot springs in Manizales (termaleselotono.com). Likewise, the Guest declares that he or she is aware of all the detailed contractual stipulations and that the Hotel may vary and/or modify the version of the conditions of the accommodation contract at any time. It is the Guest's obligation to ensure that he or she verifies the complete and current conditions on the website. Under the gravity of an oath, I declare that the information contained herein is true, therefore, I declare that I have read, understood and accepted this document. This contract will be sent to the Guest's email address and by sending it, it is understood that he or she has accepted the conditions established above.

GENERAL CONSIDERATIONS Aware of the importance of the protection and proper handling of personal information provided by information owners, AVIA SOLUCIONES HOTELERAS, - hereinafter AVIANET, who acts as responsible for the information received, has designed this policy and procedures that together allow for appropriate use of your personal data. In accordance with the provisions of Article 15 of the Colombian Political Constitution, which develops the fundamental right to habeas data, referring to the right of all citizens to know, update, and rectify personal data that exists about them in databases and files, both public and private, which is inevitably related to the handling and processing of information that recipients of personal information must take into account. This right has been developed through the issuance of Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, based on which AVIANET, as CONTROLLER of the personal data it receives, manages and processes the information, thus proceeds to issue this personal data processing policy, which is made known to the public so that they know how AVIA processes their information. The provisions of this personal data processing policy are mandatory for AVIANET, its administrators, employees, contractors and third parties with whom AVIANET establishes relationships of any kind. OBJECTIVE The implementation of this policy aims to guarantee the confidentiality of the information and the security of how it will be processed for all clients, suppliers, employees and third parties from whom AVIANET has legally obtained information and personal data in accordance with the guidelines established by the law regulating the right to Habeas Data. Likewise, through the issuance of this policy, compliance is achieved with the provisions of Section K of Article 17 of the aforementioned law. DEFINITIONS Authorization: Prior, express, and informed consent of the data subject to carry out the processing. This may be written, verbal, or through unequivocal conduct that allows us to reasonably conclude that the data subject has granted authorization. Database: The organized set of Personal Data that is subject to processing, whether electronic or not, regardless of the method of its formation, storage, organization, and access. Query: Request by the data subject or by persons authorized by them or by law to know the information held about them in databases or files. Personal Data: Any information linked to or that can be associated with one or more specific or determinable natural persons. This data is classified as sensitive, public, private, and semi-private. Sensitive personal data: Information that affects a person's privacy or whose misuse may lead to discrimination, such as information revealing racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in unions, social organizations, or human rights organizations, or that promotes the interests of any political party or that guarantees the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data (fingerprints, among others). For the purposes of this policy, AVIANET warns that the owner of personal data has the discretion to provide this type of information in cases where it may be requested. Public personal data: Data classified as such according to the mandates of the law or the Political Constitution and all data that are not semi-private or private. Public data includes, among others, data contained in public documents, public registries, official gazettes and bulletins, and duly executed court rulings that are not subject to confidentiality, data relating to a person's marital status, their profession or occupation, and their status as a merchant or public servant. Personal data held in the commercial register of the Chambers of Commerce are public data (Article 26 of the Civil Code). Likewise, public data includes data that, by virtue of a decision of the data subject or a legal mandate, is contained in files that are freely accessible and accessible. This data may be obtained and offered without reservation and regardless of whether it refers to general, private, or personal information. Private personal data. Data that, due to its intimate or confidential nature, is only relevant to the data subject. Examples: merchants' books, private documents, information obtained from a home inspection. Semi-private personal data. Semi-private data is data that is not of an intimate, reserved, or public nature and whose knowledge or disclosure may be of interest not only to the data subject but also to a certain sector or group of people or to society in general, such as, among others, data relating to the fulfillment or non-fulfillment of financial obligations or data relating to relationships with social security entities. Data Controller: A person who, alone or in association with others, decides on the database and/or the processing of data. Data Processor: A person who processes data on behalf of the data controller. "Authorized" refers to AVIANET and all persons under its responsibility who, by virtue of authorization and the Policy, are legitimized to process the data subject's personal data. Authorized includes those designated as authorized. "Authorization" or being "Authorized" is the legitimacy that AVIANET expressly and in writing, through a contract or document acting in its place, grants to third parties, in compliance with applicable law, for the processing of personal data, making such third parties responsible for the processing of personal data delivered or made available. Claim: Request by the data subject or persons authorized by them or by law to correct, update, or delete their personal data, or when they become aware of an alleged breach of the data protection regime, according to Article 15 of Law 1581 of 2012. Data subject: The natural person to whom the information refers. Processing: Any operation or set of operations on personal data such as, among others, the collection, storage, use, circulation, or deletion of such information. Transmission: Processing of personal data that involves communicating the same within (national transmission) or outside of Colombia (international transmission) and whose purpose is for processing by the data processor on behalf of the controller. Transfer: Data transfer occurs when the controller and/or processor of personal data, located in Colombia, sends the information or personal data to a recipient, who is in turn the controller and is located within or outside the country. Admissibility requirement: The owner or legal successor may only file a complaint with the Superintendency of Industry and Commerce once they have exhausted the consultation or claim process with the controller or processor, as per Article 16 of Law 1581 of 2012. PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA The processing of personal data must be carried out in compliance with the general and special regulations on the matter and for activities permitted by law. Consequently, the following principles apply for the purposes of this policy: Principle of legality: Data processing is a regulated activity that must comply with the provisions of the law and other implementing provisions. Principle of purpose: Processing must serve a legitimate purpose in accordance with the Constitution and the law. Principle of freedom: Processing may only be carried out with the prior, express, and informed consent of the data subject. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial order that waives consent. Principle of truthfulness or quality: The information subject to processing must be truthful, complete, accurate, up-to-date, verifiable, and understandable. The processing of partial, incomplete, fragmented, or misleading data is prohibited. Principle of transparency: Data processing must guarantee the right of the data subject to obtain from the data controller, at any time and without restrictions, information about the existence of data concerning them. Principle of restricted access and circulation: Processing is subject to the limits derived from the nature of the personal data, the provisions of the law, and the Constitution. In this sense, processing may only be carried out by persons authorized by the data subject and/or by the persons provided for by law. Principle of security: Information subject to processing by the data controller or data processor referred to in this law must be handled with the technical, human, and administrative measures necessary to ensure the security of the records, preventing their adulteration, loss, unauthorized or fraudulent consultation, use, or access. Principle of confidentiality: All persons involved in the processing of personal data that are not public in nature are required to guarantee the confidentiality of the information, even after their relationship with any of the tasks involved in the processing has ended. They may only provide or communicate personal data when this corresponds to the development of the activities authorized by this law and under the terms thereof. Any new project within the Organization that involves the Processing of Personal Data must be consulted with the Information Security Management, which is the person and department in charge of the data protection function to ensure compliance with the policy and the necessary measures to maintain the confidentiality of personal data. RIGHTS OF DATA OWNERS In accordance with current legal provisions, the rights of personal information owners are the following: The right to know, update, rectify, and consult their personal data at any time with AVIANET regarding data that they consider partial, inaccurate, incomplete, fragmented, or those that are misleading. The right to request at any time proof of the authorization granted to AVIANET, except in those cases in which the data controller is legally exempt from having the authorization to process the data of the owner. The right to be informed by AVIANET, upon request by the data owner, regarding the use that has been given to said data. The right to file any complaints you deem pertinent to assert your right to Habeas Data with the Superintendency of Industry and Commerce. The right to revoke authorization and/or request the deletion of any data when you consider that AVIANET has not respected your constitutional rights and guarantees. The right to access, free of charge, the personal data you voluntarily decide to share with AVIANET. The information and/or personal data we collect from you is as follows: Type of person: Natural: first and last names, type of identification, identification number, gender, marital status and date of birth, email address, financial data (bank accounts). Legal: company name, NIT, address, telephone number, cell phone number, email address, country, city, financial data (bank accounts). Information necessary to facilitate travel or other services, including preferences such as travel class, passenger names (document type, document number, date of birth, first name, last name, gender, email, nationality, passport expiration date), contact information in case of an accident or any other anomaly (first name, last name, phone number). Cardholder information: document type, document number, phone number, address, email, first name, card number, expiration date, and bank. Quote request: first name, last name, phone number, city, and email. Travel information: type of request, destination, departure date, duration, number of adults, number of children, hotel category, meals, additional services, transportation service, quote per person. Write to Jean Claude Bessudo: first name, last name, ID card, address, phone number (landline or cell phone), city, and email. Online help chat: name, email, what is your question? Please rate our site: Your opinion is very important for us to continually improve our customer service channels: first name, last name, email, phone number, and city. Complaint request: first name, last name, ID number, address, phone number, city, email, and comments. Technical problem report: first name, last name, address, phone number, city, email, and comments. Biometric data: Images, video, audio, fingerprints that identify or make identifiable our customers, users, or any person who enters, is located, or transits in any location where AVIANET has implemented devices to capture such information. This data may be stored and/or processed on servers located in data processing centers, whether our own or contracted with suppliers, located in different countries, which is authorized by our customers/users by accepting this policy for the processing and protection of personal data. AVIANET reserves the right to improve, update, modify, or delete any type of information, content, domain, or subdomain that may appear on the website without prior notice. Publication on the Aviatur websites is deemed sufficient. This information is used to resolve legal or internal requests and to provide or offer new services or products. PROCESSING, SCOPE, AND PURPOSES AVIANET informs data subjects that the data collected from our clients, contractors, and suppliers may be used for the following purposes. Processing may be carried out by AVIANET directly or through its contractors, consultants, advisors, and/or third parties responsible for processing personal data, so that they may carry out any operation or set of operations such as the collection, storage, use, circulation, deletion, classification, transfer, and transmission (the "Processing") of all or part of your personal data: Supporting the contractual relationship established with AVIANET. Providing services related to the products and services offered. Carrying out all activities related to the service or product, you will be included in an email list for newsletter delivery. Sending information about changes to the terms and conditions of the services and products purchased, and notifying you about new services or products. Managing your requests, clarifications, and inquiries. Developing studies and programs necessary to determine consumer habits. Refining security filters and business rules in commercial transactions; confirming and processing said transactions with your financial institution, our service providers, and yourself. Conducting periodic evaluations of our products and services to improve their quality. Sending, by traditional and electronic means, technical, operational, and commercial information on products and services offered by AVIANET, its partners, or suppliers, currently and in the future. Requesting satisfaction surveys, which you are not obligated to answer. Transmitting and/or transferring data to other companies, business alliances, or third parties in order to fulfill our obligations. The transmission and transfer may even be made to third countries that may have a different level of protection than Colombia, when necessary for the fulfillment of our obligations. To comply with obligations contracted by AVIANET with its clients at the time of acquiring our services and products. To respond to inquiries, requests, complaints, and claims made by regulatory bodies and other authorities that, pursuant to applicable law, must receive personal data. Any other activity of a similar nature to those described above that are necessary to develop AVIATUR's corporate purpose. To perform queries in various databases and authorized sources (such as OFAC, UN, among others) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our risk prevention and management policies - SARLAFT. • Data collected from our employees: To comply with the obligations contracted by AVIANET with the employees who own the information, regarding the payment of salaries, social benefits, and other provisions established in the employment contract and current labor regulations. Inform the employee of any new developments that arise during the development of the employment contract and beyond its termination. Evaluate the quality of the services we provide. Conduct internal studies on the habits of the employee who is the data subject or request personal information for the development of management programs or systems. Perform payroll deductions authorized by the employee. Manage their requests, administer activities, provide clarifications, and conduct research. Marketing and sales of our products and services. Send, by traditional and electronic means, technical, operational, and commercial information on products and services offered by partners or suppliers, currently and in the future. Prepare studies and programs necessary to determine consumer habits. Transmit and/or transfer data to other companies, business alliances, or third parties in order to fulfill our obligations. This transmission and transfer may also be made to third countries that may have a different level of protection than Colombia, when necessary to fulfill our obligations. Request surveys, which the employee is not obligated to complete. To transfer, either by transmission or transfer, the information received to all judicial and/or administrative entities when necessary for the fulfillment of the employer's duties and to comply with its obligations related to labor, social security, pensions, occupational risks, family compensation funds (Comprehensive Social Security System), and taxes. To transfer the employer's personal information to third parties that legitimately have the right to access said information, which includes, but is not limited to, companies within the Aviatur Ltda. Business Group. To deliver, either by transmission or transfer, the employee's personal information to all entities related to the controller's performance in its capacity as employer. Any other activity of a similar nature to those described above that is necessary to carry out AVIATUR's corporate purpose and its labor obligations acquired by virtue of the employment contract or by operation of law. Perform queries in various databases and authorized sources (such as OFAC, UN, and other lists) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our prevention and risk management policies (SARLAFT). The processing of personal data will be carried out with the prior authorization of the data subject, except in cases where the data is public. For this purpose, a data processing authorization form has been implemented, which must be completed by the data subject at the time they submit their personal information. This authorization explains the scope and purposes of personal data processing, mentions authorization by others, data of minors, and sensitive data, and defines the service channel for data subjects who wish to exercise the rights contemplated within habeas data, and indicates the location where this policy is hosted. For the purposes of data processing, AVIANET employs all activities aimed at maintaining the confidentiality of the information. Authorization will be obtained through any means that can be subsequently consulted, such as the website, forms, templates, in-person activities, or through social media, etc. Authorization may also be obtained through unequivocal conduct by the data subject, which allows us to reasonably conclude that they have granted authorization for the processing of their information. If you provide us with personal information about a person other than yourself, such as your spouse or coworker, we understand that you have that person's authorization to provide us with their data; and we do not verify, nor do we assume the obligation to verify, the identity of the user/client, or the veracity, validity, adequacy, or authenticity of the data each of them provides. By virtue of the foregoing, we assume no liability for damages or losses of any kind that may arise from the lack of veracity, homonymy, or impersonation of the identity information. Since AVIANET belongs to the Aviatur Business Group, your personal information may be shared by transfer or transmission with group companies, business partners, and/or third-party providers (flight, hotel, and car reservation systems, transaction security validators, banks, financial networks, and tourism services). These processes may be carried out in different locations than where the purchased tourist service or product is contracted, for the same purposes indicated for the collection of personal data. These entities are required to comply with the corresponding confidentiality, transmission, or transfer agreements. The Personal Data collected will be processed manually or automatically and incorporated into the corresponding files or databases (hereinafter, the "File"), either in their capacity as data processor or data protection officer. To determine the term of processing, the regulations applicable to each purpose and the administrative, accounting, tax, legal, and historical aspects of the information will be considered. When providing the service, when the data subject is accompanied by minors or persons considered to have disabilities, and their personal data is being collected, AVIANET will always request authorization from the minor's legal representative. However, if personal information of the population mentioned here is provided without being the legal representative, you declare that you have the authorization of the respective legal representative, and you directly assume the responsibility for this. AVIANET will strive to ensure that their rights and best interests are respected at all times. The representative must guarantee their right to be heard and assess their opinion on the processing, taking into account the maturity, autonomy, and capacity of the minors. Representatives are informed of the optional nature of answering questions about the data of minors. The data of minors, who fall into a special protection category, will be processed in accordance with applicable legislation and in accordance with our personal data policy. The companies of the Aviatur Business Group have adopted the legally required levels of personal data protection security and have implemented all technical means and measures at their disposal to prevent the loss, misuse, alteration, unauthorized access, and unlawful removal of the personal data provided to AVIANET. However, the data subject should be aware that Internet security measures are not unbreakable. If you choose to delete your information, to the extent permitted by law, we will retain certain personal information in our files for the purposes of identifying transaction data for accounting and tax purposes, preventing fraud, resolving disputes, investigating conflicts or incidents, enforcing our terms and conditions of use, and complying with legal requirements. However, if you revoke your authorization, the stored information will no longer be used for the purposes set forth herein, but only for the purposes strictly necessary and defined in the preceding paragraph. Security risks to consider when making online transactions: A user may be tricked by emails or DNS server scams into visiting a fake site with the same design, but where the cardholder's information is loaded into the fake system, thereby stealing the cardholder's information. Therefore, it is important to foster a culture where users must access transactions directly through known domains to reduce risks. The computer where the user is making the transaction may have spyware or malware installed without prior knowledge, capturing all keyboard input or information from input devices and sending it to a network or host on the Internet. Therefore, it is recommended that transactions be made on a home or office computer, whenever possible. Cardholder impersonation could occur if the cardholder denies having sent and/or received the transaction, and the transaction is used by a third party. It is recommended that the computer where electronic transactions are made have an updated and active antivirus program to mitigate the risk of fraud. If the personal information was collected or provided prior to July 30, 2013, and you did not object to the transfer of your personal data, it will be deemed that you have given your consent. If you wish to ratify your consent or express your refusal, you may do so by sending an email to privacidad@aviasolucioneshoteleras.com. Like other websites, AVIANET uses certain technologies, such as cookies and device fingerprinting, which allow us to make your visit to our site easier and more efficient, providing you with personalized service and recognizing you when you return. For the purposes of this Privacy Notice, "cookies" are text files that a website transfers to a user's computer hard drive for the purpose of storing certain records and preferences. Websites may allow advertising or third-party features that send "cookies" to the owners' computers. Cookies are only associated with an anonymous user and their computer, and do not provide their first and last name. In many cases, you can browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded to give us an idea of which parts of the website you visit and how much time you spend in each section. We do not associate your IP address with any of your personal information unless you have registered with us and logged in using your profile. Therefore, in certain AVIANET applications, users may be recognized after they register for the first time, without having to register on each visit to access areas and services or products reserved exclusively for them. Other services may require the use of certain access keys, and even the use of a digital certificate, in certain specific cases. The cookies used cannot read cookie files created by other providers. AVIANET encrypts user identification data for greater security. To use the AVIANET website, it is not necessary for the user to allow the installation of cookies sent by AVIANET, without prejudice to the fact that in such case it will be necessary for the user to register for each of the services whose provision requires prior registration. NATIONAL OR INTERNATIONAL TRANSFER OF PERSONAL DATA AVIANET may transfer data to other data controllers when authorized by the data subject or by law or by an administrative or judicial order. INTERNATIONAL AND NATIONAL TRANSMISSION OF DATA TO PROCESSORS AVIANET may send or transmit data to one or more processors located within or outside the Republic of Colombia in the following cases: a) When it has authorization from the owner and b) when, without authorization, a data transmission contract exists between the controller and the processor. DUTIES OF THE DATA CONTROLLER Guarantee the owner, at all times, the full and effective exercise of the right to habeas data. Request and retain, under the conditions established in this law, a copy of the respective authorization granted by the data subject. Duly inform the data subject about the purpose of the collection and the rights they have by virtue of the authorization granted. Keep the information under the necessary security conditions to prevent its adulteration, loss, unauthorized or fraudulent consultation, use, or access. Process inquiries and complaints submitted under the terms established in this law. Adopt an internal manual of policies and procedures to ensure proper compliance with this law and, in particular, for addressing inquiries and complaints. Inform the data subject, upon request, about the use given to their data. Inform the data protection authority when security code violations occur and when risks exist in the management of the data subjects' information. Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce. DUTIES OF DATA PROCESSORS Guarantee the data subject, at all times, the full and effective exercise of the right to habeas data. Maintain information under the necessary security conditions to prevent its adulteration, loss, consultation, use, or unauthorized or fraudulent access. Promptly update, rectify, or delete data in accordance with the terms of this law. Update the information reported by those responsible for processing within five (5) business days of receipt. Process inquiries and complaints made by data subjects in accordance with the terms set forth in this law. Adopt an internal manual of policies and procedures to ensure proper compliance with this law and, in particular, for addressing inquiries and complaints from data subjects. Refrain from circulating information that is being disputed by the data subject and whose blocking has been ordered by the Superintendency of Industry and Commerce. Allow access to information only to persons who may have access to it. Inform the Superintendency of Industry and Commerce when security code violations occur and risks exist in the management of data subjects' information. Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce. PETITIONS, COMPLAINTS AND CLAIMS In order to receive requests, complaints and inquiries related to the handling and processing of personal data, AVIANET has designated the email address privacidad@aviasolucioneshoteleras.com to channel, study and respond to them. Therefore, you may send your requests to this address, which will be processed in accordance with Law 1581: Inquiries: The owners or their successors in title may consult the personal information of the owner that is stored in our database. AVIANET will provide them with all the information contained in the individual record or that is linked to the identification of the owner. The query will be answered within a maximum period of ten (10) business days from the date of receipt thereof. When it is not possible to answer the query within this period, the interested party will be informed, and the date on which their query will be answered will be indicated, which in no case may exceed five (5) business days following the expiration of the first term. Claims: The owner or their successors in title who consider that the information contained in a database should be corrected, updated or deleted, or when they notice the alleged non-compliance with any of the duties contained in the law, may file a claim with AVIANET, which will be processed under the following rules: The claim will be made by means of a request addressed to AVIANET with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents to be asserted. If the claim is incomplete, AVIANET will require the interested party within five (5) days following receipt of the claim to correct the deficiencies. After two (2) months from the date of the request, if the applicant does not present the required information, it will be understood that he has withdrawn the claim. Once the complete claim is received, a legend stating "claim in process" and the reason for it will be included in the database, within a term no longer than two (2) business days. This legend must remain in place until the claim is decided. The maximum period for addressing the claim will be fifteen (15) business days, counted from the day following the date of receipt. When it is not possible to address the claim within this period, the interested party will be informed and the date on which their claim will be addressed will be indicated, which in no case may exceed eight (8) business days following the expiration of the first term. In any case, the owner or the beneficiary may only file a complaint with the Superintendency of Industry and Commerce once they have exhausted the consultation or claim process with AVIANET. The area responsible for receiving and processing claims is the Information Security Management. The request for deletion of information and revocation of authorization will not be applicable when the owner has a legal or contractual obligation to remain in the database. DATA OF THE DATA CONTROLLER Company name: Operadora de Hoteles Avia SAS Address: Centro de Negocios Andino, Carrera 11 # 82-01 Floor 4, Bogotá DC - Colombia Email: privacidad@aviasolucioneshoteleras.com Telephone: ( 57 1) 3817111 Website: www.aviasolucioneshoteleras.com QUESTIONS OR SUGGESTIONS If you have any questions or queries about the process of collection, processing or transfer of your personal information, or consider that the information contained in a database should be subject to correction, updating or deletion, please send us a message to the following email account: privacidad@aviasolucioneshoteleras.com. For more information about AVIATUR, the identity, address and contact methods, you can consult it at the following address www.aviasolucioneshoteleras.com. This website has with it the terms and conditions applicable to the published services and products, which can be consulted at any time for more information. VALIDITY AVIANET reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to best practices in the tourism sector and other economic sectors that comprise the business group. In such cases, AVIANET will announce the changes on this page with reasonable notice before their implementation.

GUARANTEE POLICY Non-refundable rates require a 100% deposit of the total stay, including taxes, at the time of booking. CANCELLATION POLICY Non-refundable rates; please note that in the event of a cancellation, modification, or no-show, the total reservation price will be charged. CHILDREN'S POLICY Children up to 4 years of age stay free and in the same accommodations (bed and room) as their companions; those between 5 and 11 years of age have an extra charge starting at $95,000. Accommodation for children over 12 years of age is charged at the adult rate. Upon check-in at the hotel, identification documents are requested, and any excess will be charged if the child is over the age limit. EARLY DEPARTURE: In the event that a guest leaves early without giving notice to the hotel (48 hours in advance), 50% of the rate corresponding to one night's accommodation will be charged at the time of Check Out. Except in the case of an early departure due to force majeure or demonstrable fortuitous event, in which case the previously announced 50% will not be charged. LATE CHECK OUT: Check Out time is (11:00 am) if a guest leaves the hotel after this time and without prior notice to the reception, they will be charged 50% of the rate until 6:00 pm, after this time the 100% of the rate will be charged. EARLY CHECK IN: In the event that a guest arrives at the hotel before the established Check In time (4:00 pm), they may enter the room according to room availability. EARLY DEPARTURE: In the event that a guest leaves early without giving notice to the hotel (48 hours in advance), 50% of the rate corresponding to one night's accommodation will be charged at the time of Check Out. Except in the case of an early departure due to force majeure or demonstrable fortuitous event, in which case the previously announced 50% will not be charged. LATE CHECK OUT: Check Out time is (11:00 am) if a guest leaves the hotel after this time and without prior notice to the reception, they will be charged 50% of the rate until 6:00 pm, after this time the 100% of the rate will be charged. EARLY CHECK IN: In the event that a guest arrives at the hotel before the established Check In time (4:00 pm), they may enter the room according to room availability.

The Hotel Termales El Otoño guarantees compliance with Law 1336 (commercial sexual exploitation of children), which expressly prohibits sexual exploitation and violence. It also complies with Law 17 of 1981, Article 1, which prohibits the trade of endangered species of wild fauna and flora. We also expressly comply with the regulations of the Ministry of Foreign Affairs, Decree No. 4000 of 2004, November 30, 2004, which establishes provisions on the control of foreigners and other provisions on migration, and Law 1581 of 2012, or Habeas Data, in compliance with Statutory Law 1581 of 2012, which establishes general provisions for the protection of personal data.

The rates provided on the website are valid only on the day of their quote and may change without prior notice depending on seasonal conditions or external factors. Rooms are subject to availability until confirmed. These can only be confirmed and guaranteed by giving prior notice to the following email addresses: info@termaleselotono.com. Sometimes it is necessary to verify availability directly with the provider before confirming a service. We ask for a maximum of 24 hours to send you the confirmation. It is important to mention that no charges will be made to your card until this availability is guaranteed. At the time of booking, you do not authorize, in writing and/or verbally, the use of your credit card number or the chosen method to make your payment, and you expressly confirm that you know and accept our reservation, payment, disclaimer of liability, and cancellation policies. To make changes, you must contact the reservations department of Hotel Termales El Otoño directly at 57 (6) 874 0280 – Ext. 257, 125, or 232.

At the time of your reservation, we accept all major credit and debit cards. You can also pay via bank transfer or deposit, which will be processed by our advisory staff at the time of booking. For more information, please call +57 (6) 874-0280 EXT 257, 125, or 232. To make the tourist services provided by Hotel Termales El Otoño effective, a 50%, 70%, or 100% deposit must be confirmed, depending on the season. This guarantees the effectiveness of the reservation, according to the payment deadline stipulated in the reservation confirmation sent to your email. Bank deposits are only valid on documents issued by banks, and only through these means can the validity of the reservation be guaranteed. Publicly posted rates are quoted in Colombian pesos. When payment is made in foreign currency, the rates mentioned on the Termales El Otoño website or reservation counter are for informational purposes only, and any additional charges are the responsibility of the tourist.

Welcome to a stay or day trip filled with exclusivity and dreamlike scenery, in a place to disconnect and give your body a moment of rest. We would like to share the following to ensure a responsible and unforgettable experience: • Minors under 18 years of age must be accompanied by their parents, guardians, or a responsible adult, with the corresponding written authorization, if applicable, in the absence of parents or legal representatives. The care of minors is the responsibility of their parents, guardians, and/or responsible adults. • The provision of services is subject to availability, schedules, shifts, and/or physical availability of supplies, goods, facilities, or spaces for these. It is the visitor's responsibility to inform themselves about the characteristics of the services offered, as well as the terms of responsibility. • It is important to note that the Establishment combats and rejects any form, method, or procedure that implies or leads to sexual and/or pornographic exploitation; and, if we become aware of the mere intention to carry out such activities within the facilities, we will immediately inform the competent authorities. • The hotel rejects any form of discrimination, distinction, exclusion, restriction, or preference based on gender, race, color, origin, religion, political opinion, sexual identity, and/or any other reason or condition that has the purpose or has the effect of impairing, restricting, or limiting the full enjoyment of fundamental rights and freedoms. • Take care of your belongings and other personal objects and/or belongings; the hotel is not responsible for losses. Therefore, we advise you to use the security lockers. • Visitors may hand over money and valuables for safekeeping to a designated official, upon receipt from the establishment. A record and/or certificate will be kept listing the money and/or objects handed over. The establishment will be responsible for the depository. Therefore, belongings and other personal objects and/or belongings that are not kept in the custody of the establishment, in lockers, or left inside motor vehicles and/or motorcycles are not the responsibility of the hotel, and it will be exempt from liability for them in the event of damage, loss, or theft caused by third parties. • Valuables such as jewelry, electronic devices, or money left in service areas other than those designated for their storage will be at the risk of the visitor or guest, and in this case, we will not assume liability in the event of loss, theft, or damage. • Make sure to park your vehicle and/or motorcycles properly, ensuring that they are fully closed. We are not responsible for damage, loss, or theft caused by third parties. • The hotel is not responsible for loss, theft, damage, collisions, or traffic accidents caused inside and/or outside of motor vehicles and motorcycles parked in the parking lot provided by the commercial establishment. • Our efforts are directed toward providing a healthy, safe, respectful, and welcoming environment for all our visitors; therefore, we reserve the right to refuse admission. • Visitors and their companions agree to maintain appropriate conduct that does not, under any circumstances, threaten the life, dignity, or integrity of other visitors and the establishment's staff. This duty of conduct extends to the establishment's property. In the event of any damage or harm to these, visitors will be solely responsible for all material and moral losses caused. • Visitors acknowledge that participating in sports, exercising, using instruments or tools, and, in general, any activity that poses a risk or could be considered dangerous, will be their own decision and sole responsibility. This implies that visitors have the skills and knowledge to assume such risks, exonerating the establishment and its employees from any liability in the event of damage or injury. • It is the visitor's responsibility to inform themselves about the environmental conditions of the place where the establishment is located, and therefore must take all necessary measures that are useful to protect their integrity and health, and that of the people under their care. • The visitor knows, assumes and accepts all risks associated with the use of the services and/or equipment of the Commercial Establishment, but not limited to falls, accidents, illnesses or even injuries or deaths, generated - among other reasons - by their medical or clinical history, by contact with other users, dehydration, consequences of the weather (temperature and/or humidity), vehicular traffic and, in general, any known and assessed risk, since the activities will be under their control and exclusive execution as a responsible user. • The visitor, upon entering the commercial establishment, declares that they are in perfect physical, mental and health condition, and do not suffer from any illness, injury and/or disability and/or condition that disqualifies them from using the Hotel's services. You are fully aware that if, on the date of use of the Establishment's services (hot springs, swimming pool), you present any of the following conditions, you will not be able to and/or will refrain from using them: pregnancy, intoxication, under the influence of psychoactive substances, heart disease, respiratory, muscular, or bone diseases, use of crutches, casts and/or prostheses, allergies or dermatitis, and any other conditions that disqualify you from using the equipment. The aforementioned recommendations are aimed at ensuring your care and well-being; therefore, if you ignore any of them, you will assume the responsibility and consequences that apply. • The commercial establishment is not responsible for accidents, falls, blows, injuries, or deaths that occur during the use of the equipment and/or services, nor for subsequent events resulting from acrobatics, stunts, and activities irresponsibly carried out by the visitor, given that their use requires a certain level of care, physical demands, and specialized sites for this type of activities. Therefore, the Establishment is not responsible for any eventuality since information regarding the rules for using the equipment and services is previously communicated, known, and accepted by the Visitor. • In turn, it is not responsible for medication expenses, medical, hospital, or surgical fees, medical and/or work-related disabilities, nor for compensation and damages due to accidents, falls, blows, or injuries suffered by the visitor. In the event of death, the Establishment is not responsible for funeral expenses, transfers, or any other expenses. • The establishment offers first aid services and has an ambulance service policy through Emi. Should the visitor refuse to use this service, they must notify us in writing, reiterating that the hotel is exempt from any liability. • Visitors must use the property, equipment, and, in general, all accessories provided by the establishment appropriately, keeping them in their found condition. Visitors will therefore be responsible for any damages and malfunctions caused by their negligence and lack of care, for which they will pay the value of the damages. • Visitors will be solely and exclusively responsible for the proper handling and use of beverages such as liquor, cocktails, and any alcoholic beverages when entering the hot spring pools. The establishment will not be responsible for the visitor's condition. • Visitors will be solely and exclusively responsible for paying any fines that may be imposed by administrative authorities when rules of coexistence, the police code, among others, are violated. Thus, the establishment assumes no responsibility and is completely exonerated from these circumstances. • The hotel is smoke-free, free of devices used for such purposes (e-cigarettes, vapes), and free of psychoactive, hallucinogen, narcotic, and/or intoxicating substances. • To guarantee the safety and well-being of visitors and staff, the entry of firearms and sharp objects is not permitted. Likewise, the entry and consumption of hallucinogenic and/or intoxicating substances is strictly prohibited. Please read the following prohibitions carefully: - The entry of food and beverages is not permitted. - The use of drones is not permitted, as it violates the privacy of our visitors. - Dumping or depositing garbage, waste, or waste in unauthorized areas. - Producing noise in proportions that affect the natural environment and visitors, i.e., using private or privately owned sound systems. - Pets are not allowed. - The entry and use of speakers or sound equipment is not permitted. - Commercial use of the facilities and/or spaces is prohibited. Therefore, the entry of professional photography equipment, models, products, and/or objects for commercial purposes is not permitted. - Taking photographs or videos for commercial use on social media, websites, among others, is not permitted without prior written authorization from management. Recommendations - Avoid contact of thermal water with your eyes. If you notice burning, itching, or a rash, it is recommended not to scratch, inform the staff, and refrain from continuing in the pool and/or puddle. - Thermal water is special because it is sulfurous, which can cause your jewelry to change color. Additionally, due to the minerals and the water temperature, it is recommended to enjoy the pools and puddles for 20 minutes, then move on to cold showers and return to the thermal water. This process, it is suggested, should continue throughout the duration of your visit. For minors, the above recommendation should be made at least every 15 minutes. - Remember that the height at which the hotel is located can cause altitude sickness, presenting symptoms such as dizziness, blurred vision, nausea, asthenia. It is important that you keep this in mind when visiting our facilities. Authorization for the use of data and information: Termales el Otoño | Hotel with hot springs in Manizales (termaleselotono.com) The Visitor being aware of the above, considering that he or she accepts by using the services of the establishment, acting on his or her own behalf and/or on behalf and/or representation of the minors in his or her care, he or she releases and holds harmless the commercial establishment, its owners, administrators, operators, employees, and other natural or legal persons linked to it, its representatives and/or successors, from all claims and/or liabilities of any kind that may arise in connection with the use of the services of the commercial establishment. The recommendations and instructions previously set forth are for your care and well-being. If the visitor ignores any of them, he or she assumes his or her own responsibility.

The sexual exploitation and abuse of minors are punishable by imprisonment, according to Law 679 of 2001 and Law 1336 of 2009.